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Contents
  1. 1. Information we collect
  2. 2. Why we use it
  3. 3. Retention and deletion
  4. 4. Sharing and processors
  5. 5. Your rights
  6. 6. Safeguards
  7. 7. Cookies
  8. 8. Minors
  9. 9. Changes to this policy
  10. 10. Contact

Privacy policy

Last updated

폴리젠 (the "Company") handles personal information you provide while using 폴리젠 only to the extent the service needs. This policy explains, in plain language, what is collected and why, how long it is kept, who processes it, and how you can use your rights.

1. Information we collect

The Company collects only what sign-up and staking require. It does not collect a national identity number, an exchange password, or a wallet seed phrase. Any screen or message that asks for a seed phrase is not a request from the Company.

  • Sign-up: username, password (stored as a one-way hash), name, phone number, date of birth and referral code
  • Staking: asset and amount, lock term, deposit address, withdrawal address, transaction hash and status
  • Support: the email thread needed to answer an inquiry
  • Collected automatically: IP address, access time, browser type, language setting, and cookies used to keep you signed in and remember your language

2. Why we use it

Information is not used beyond the purposes below. The Company does not build advertising profiles and does not sell personal information.

  • Identity checks, blocking sign-ups under 20, and stopping one person from opening many accounts
  • Accepting a staking request, confirming the deposit, calculating rewards and paying out at maturity
  • Answering inquiries and sending service or security notices
  • Detecting unusual deposits, traffic spikes and account-takeover attempts
  • Keeping records that anti-money-laundering and e-commerce rules require

3. Retention and deletion

When you close an account, identifiers are deleted without delay. Staking and transfer records that already exist cannot be erased immediately, because they may be needed for a dispute or for a legal retention duty. Those records are stored separately.

Transaction and customer-due-diligence records are kept for 5 years, and access logs for 1 year. After that they are deleted so they cannot be restored. If an investigation or dispute is open, only the records it needs are kept until it ends.

4. Sharing and processors

The Company does not sell personal information or share it with marketing firms without consent. It may disclose information when a competent authority requests it through the procedure the law requires, and only to that extent.

Some processing is outsourced so the service can run. Brevo sends text messages and email, Supabase hosts the database, and the infrastructure provider the Company contracts with operates the servers. Contracts limit the purpose and the retention period. When the contract ends, the data is deleted or returned.

5. Your rights

You may ask to see your personal information, correct what is wrong, or request deletion or a stop on processing. Requests are accepted after we confirm that the email belongs to the account. The Company acts without delay and tells you the result.

Transaction records that the law requires us to keep may not be erased on request alone. In that case we explain why they remain and for how long.

6. Safeguards

  • Passwords are stored only as a one-way hash, never as the original text.
  • Traffic between the browser and the server uses HTTPS.
  • Database access is split to the smallest set of people who need it for their work.
  • Administrator lookups, approvals and setting changes are written to an audit log.

7. Cookies

Cookies keep you signed in, store the language and pass a referral code. Turning cookies off in the browser can sign you out and forget the language. The Company does not use advertising cookies.

8. Minors

Only people aged 20 or older may sign up. If the Company learns that it has collected information from someone under 20, it deletes the account and the related information without delay.

9. Changes to this policy

If the data we collect or the companies that process it change, this policy is updated and posted before the change takes effect. A change that is unfavorable to users is announced at least 7 days ahead, and a material change earlier than that.

10. Contact

Requests to access, correct, delete or stop processing can be sent to support@polstakingapp.com. Include your username and the request. We process it after confirming your identity.