Protecting your assets
comes first
Every step from sign-up to withdrawal includes verification, and suspicious activity is blocked immediately.
- 01
Phone and identity verification
Every account goes through phone verification and legal name checks. Users under the age of 20 cannot sign up.
- 02
Rotating deposit addresses
Multiple deposit addresses rotate for each asset, so funds never concentrate in a single address.
- 03
Dual approval
Stake activations and withdrawals are processed only after staff review, and every change is recorded in an audit log.
- 04
Access blocking policy
Fraudulent sign-up attempts, blocked phone numbers and abnormal access are automatically blocked by IP.
- 05
Address change alerts
Our operations team is alerted immediately whenever deposit address settings change.
- 06
Encrypted sessions
Login sessions are managed with signed tokens and secure cookies, and passwords are stored with one-way hashing.
Security tips for users
- Use a password you don't use for any other service.
- Before depositing, double-check the network and the first and last four characters of the address.
- PolyXen will never ask for your password or verification code by phone or messenger.
Report a vulnerability
If you discover a security vulnerability, please let us know at our security email. We'll investigate, act quickly and follow up with the outcome.