A blockchain transfer is not a card payment. There is no chargeback desk. Once a transaction to the wrong address is final, it comes back only if that address cooperates. The checks below are the minimum that prevents most of those losses.
1. Network
An asset name can exist on more than one network. POL must be sent on Polygon PoS, ETH on Ethereum mainnet, BTC on Bitcoin mainnet and SOL on Solana mainnet. Read the network name at the top of the withdrawal screen out loud and match it to the application.
2. The ends of the address
Malware sometimes replaces a copied address in the clipboard. After you paste, compare the first four and last four characters with the original on the application screen. One different character in the middle is a different address. Solana also distinguishes uppercase from lowercase.
3. The XRP tag
XRP deposits often share one address across many customers. A numeric destination tag says whose payment it is. An empty tag makes the sender hard to identify even when the address is right. Whatever the wallet calls the field — memo, tag or destination tag — enter the number from the application screen unchanged.
4. A small test
If the address is new to you or the amount is large, do not send the full balance at once. The extra network fee is cheaper than a lost transfer. Wait until the small amount shows on the application, then send the rest.
5. Phishing
폴리젠 does not ask for your password or verification code by messenger, text or phone. The deposit address appears only on the application screen after you log in. If you arrived from a search ad or a lookalike domain, check the domain before you copy anything.
- Copy the address only from the application detail screen.
- Do not paste it into a page offered by someone who says they will help.
- Enter verification codes only on the verification screen you opened yourself.
